Shipping, Refunds & Returns

Shipping

Swim 2 u ® uses Australia Post – Parcel Post to ship all products.
A postage calculator is available in your shopping cart.
Postage options are also displayed at the checkout.
Choose either standard postage or express postage (International options are available).
Please note that due to newly introduced tariffs, we no longer ship to the United States.
Postage labels are printed as soon as the order is received, and if placed before 12 PM, items are shipped the same day.
Please note that bulky items may require special handling and, as a result, may not ship the same day.
Email tracking is automatically included for both standard and express postage.
Your tracking number will be added to your order and your online account.
Up to $100 of compensation is included from Australia Post.
You can add Extra Cover. It provides loss or damage cover up to the specified value of your item while it’s being carried by Australia Post.
A Signature on Delivery can also be added.
Both Extra Cover and Signature on Delivery are available to add on the Checkout Page.
Free standard domestic postage is available on all orders over $100. Please select this option on the checkout page.
Free shipping does not apply to flippers or other heavy and bulky items.
Extra Cover or Signature on Delivery are not available on Free Shipping.
All items will be sent to the address the customer provides on the Checkout Page, Swim 2 u is not responsible for incorrect postal addresses.
We are an online store only, we do not offer collections or pick ups.

Returns & Exchanges

Swim 2 u ® is a small Australian-owned family business. In order to keep our prices low, we cannot accept exchanges or returns for change of mind or incorrect size.

We recommend you measure yourself and refer to the size guides on each individual product page when determining the size of your swimwear.

Additional non-returnable items:

Swimming lessons. (Please see our separate swimming lessons T&C’s)
Personal care items.
Gift cards.

Faulty Products Or Product Error.

Swim 2 u ® stocks quality products from quality brands, but occasionally, production errors do occur. The relationship we have with our suppliers is excellent and we are here to help you.

If you believe you have received a faulty item, please contact us, and we will contact our supplier on your behalf.
We will arrange the postage-paid return of the product either to us or to the manufacturer.
If the merchandise is deemed to be a genuine manufacturer’s fault the consumer can choose either a full refund or a product exchange (if in stock).
In the rare case that an incorrect product is shipped to you, we will correct it immediately. A postage-paid label will be emailed to you so that you can return the product. You must return the unused, unopened product within 30 days of receiving it. Once the item has been received, the correct item will be sent out via express postage or a full refund will be given if the item is out of stock.

Refunds

Once the faulty product has been received and inspected, a confirmation email will be sent to you.

You will be notified if your refund has been approved or rejected.
After you have been approved for a refund, you will receive an automatic credit to your credit card or original method of payment.
The original purchaser will need to contact us if the item was marked as a gift when purchased.