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Swim 2 u mobile swim school swimming lessons melbourne
 shipping, Refunds & Returns

Swim 2 u

Melbourne Swimwear & Swim Equipment



  • Swim 2 u uses Australia Post – Parcel Post to ship all products.
  • A postage calculator is available in your shopping cart. 
  • Postage options are also displayed at the checkout.
  • Choose either standard postage or express postage (International options are available).
  • Postage labels are printed the same day as the order is received, and items are posted straight away.
  • Email tracking is automatically included for both standard and express postage.
  • Your tracking number will be added to your order and your online account.
  • Up to $100 of compensation is included from Australia Post.
  • You can add Extra Cover. It provides loss or damage cover up to the specified value of your item while it’s being carried by Australia Post.
  • A Signature on Delivery can also be added.
  • Both Extra Cover and Signature on Delivery are available to add on the Checkout Page.
  • Free standard domestic postage is available on all orders over $100, please select this option on the checkout page.
  • Extra Cover or Signature on Delivery are not available on Free Shipping.
  • All items will be sent to the address the customer provides on the Checkout Page, Swim 2 u is not responsible for incorrect postal addresses.

Returns Overview

We offer super low prices on swimwear and swim equipment at Swim 2 u, an Australian-owned family business. As a result, we are unable to accept exchanges or returns.

In order to determine your swimwear size, please refer to the size guides on the individual product pages.

Additional non-returnable items:

Faulty Products

There are certain situations where refunds are granted:

Swim 2 u stocks quality products from quality brands, but occasionally, production errors do occur. The relationship we have with our suppliers is excellent.

  • If you contact us, we will contact our supplier on your behalf.
  • We arrange a return of the product either to us or the manufacturer.
  • In the event that the merchandise is deemed to be a genuine manufacturer’s fault:
  • A refund or exchange will be arranged (if in stock).


A confirmation email will be sent to you once your return has been received and inspected.

  • You will also be notified if your refund has been approved or rejected.
  • After you have been approved for a refund, you will receive an automatic credit to your credit card or original method of payment.
  • The original purchaser will need to contact us if the item was marked as a gift when purchased.

Shipping Returns

When returning a faulty item, we recommend using a trackable postal service or purchasing shipping insurance. Swim 2 u takes no responsibility for lost returns.

Need help?

Contact us for questions related to refunds and returns


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