shipping, Refunds & Returns

Swim 2 u

Melbourne Swimwear & Swim Equipment

Shipping

Swim 2 u uses Australia Post – Parcel Post to ship all products.
A postage calculator is available in your shopping cart.
Postage options are also displayed at the checkout.
Choose either standard postage or express postage (International options are available).
Postage labels are printed the same day as the order is received, and items are posted straight away.
Email tracking is automatically included for both standard and express postage.
Your tracking number will be added to your order and your online account.
Up to $100 of compensation is included from Australia Post.
You can add Extra Cover. It provides loss or damage cover up to the specified value of your item while it’s being carried by Australia Post.
A Signature on Delivery can also be added.
Both Extra Cover and Signature on Delivery are available to add on the Checkout Page.
Free standard domestic postage is available on all orders over $100, please select this option on the checkout page.
Extra Cover or Signature on Delivery are not available on Free Shipping.
All items will be sent to the address the customer provides on the Checkout Page, Swim 2 u is not responsible for incorrect postal addresses.

Returns Overview

We offer super low prices on swimwear and swim equipment at Swim 2 u, an Australian-owned family business. As a result, we are unable to accept exchanges or returns.

In order to determine your swimwear size, please refer to the size guides on the individual product pages.

Additional non-returnable items:

Swimming lessons. (Please see our separate swimming lessons T&C’s)
Personal care items.
Gift cards.

Faulty Products

There are certain situations where refunds are granted:

Swim 2 u stocks quality products from quality brands, but occasionally, production errors do occur. The relationship we have with our suppliers is excellent.

If you contact us, we will contact our supplier on your behalf.
We arrange a return of the product either to us or the manufacturer.
In the event that the merchandise is deemed to be a genuine manufacturer’s fault:
A refund or exchange will be arranged (if in stock).

Refunds

A confirmation email will be sent to you once your return has been received and inspected.

You will also be notified if your refund has been approved or rejected.
After you have been approved for a refund, you will receive an automatic credit to your credit card or original method of payment.
The original purchaser will need to contact us if the item was marked as a gift when purchased.

Shipping Returns

When returning a faulty item, we recommend using a trackable postal service or purchasing shipping insurance. Swim 2 u takes no responsibility for lost returns.