Frequently Asked Questions
You can explore frequently asked questions about swimming lessons, learning to swim, and our services here.
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Locations, where do you teach?
Swim 2 U® offers lessons in private home pools and apartments within the Melbourne CBD and nearby suburbs, including West Melbourne. To book a lesson, you must have access to a private swimming pool. Please get in touch with us before booking to confirm that we service your area.
Can you teach at public pools?
No. Swim 2 U® does not provide lessons at public swimming pools or aquatic centres.
We are a mobile swim school providing lessons exclusively in private home and apartment pools.
Public swimming pools and aquatic centres have their own swimming programmes and qualified teaching staff, and we do not operate within these facilities.
Please do not contact us to request lessons at a public swimming pool or aquatic centre, as we are unable to make exceptions.
When should my child start swimming lessons?
It is recommended that infants begin their introduction to the aquatic environment from 6 months of age. Younger infants, less than a year old, tend to acclimate to water more readily than older children.
When should my child start swimming lessons?
It is recommended that infants begin their introduction to the aquatic environment from 6 months of age. Younger infants, less than a year old, tend to acclimate to water more readily than older children.
How quickly will my child learn to swim?
Learning is a continuous journey that demands commitment from parents. Each lesson is meticulously crafted to meet the unique needs, pace, and learning style of the individual child. One-on-one teaching significantly enhances learning speed and progression. Moreover, increasing the frequency of weekly lessons boosts learning outcomes. Furthermore, we offer intensive swimming programs during school holidays, designed to expedite skill development effectively.
DO SWIMMING CERTIFICATES GET AWARDED?
We emphasise the importance of acknowledging a child’s efforts. Upon successfully completing each stage and level of the Swim and Survive programme, certificates will be issued.
Raining or bad weather?
Swim 2 U® only teaches in outdoor pools over the summer months.
Regardless of the weather, we offer swimming lessons in wet or overcast conditions. However, in the event of thunderstorms or heavy rain, lessons will be rescheduled to another date or, future lessons will be extended. Rescheduled lessons and/or extended lessons are subject to teacher availability.
Outdoor swimming pools must be heated to a suitable temperature, (minimum of 30 degrees for all non-school-age children).
What happens if my child doesn’t want to swim?
Our swim teachers are here to teach and will work patiently at your child’s pace, understanding that it can take time for a child to build trust and become comfortable with a new instructor. To encourage participation, we use a reward system designed to help children embrace swimming lessons.
However, our teachers will not tolerate inappropriate behaviour from either children or adults. This is where the role of parenting comes into play, ensuring a supportive and respectful environment for everyone involved.
What happens if my child is sick on the day of their lesson?
If a lesson is cancelled by the client, it will be forfeited, and no catch-up lesson or refund will be provided.
Can I go shopping while you teach my child?
No, our swim teachers are not babysitters. Parents or carers must remain on the premises before, during, and after lessons. Additionally, the consumption of alcohol by parents or guardians is strictly prohibited while Swim 2 U® lessons are in progress.
Are swim teachers fully vaccinated against covid-19?
Our teachers are fully vaccinated and maintain their booster vaccinations when needed.
My private health insurance covers swimming lessons, can I claim them?
Most private healthcare providers do not cover mobile swim schools. Check with your provider directly.
Do you offer catch up lessons.
We do not provide catch-up lessons. If you’re seeking that flexibility, we recommend booking with your nearest aquatic centre. At Swim 2 U® we run on a strict schedule as we travel to each location. If you’re unable to attend your scheduled lesson, it will be cancelled and forfeited.
Can I book a single lesson?
No, we only offer bookings for the full swim term, which typically lasts 10 weeks.
I will be going away and will miss some lessons during the term. What should I do?
Missed lessons are treated as cancellations and are forfeited. You have two options: you can book for the full term to hold your spot, or release your spot to someone on the waitlist. If you choose to release your spot, we’ll add you to the waitlist, and you can check back for availability when you return.
Arranging larger classes or group lessons?
Providing your pool is large enough. We are happy to arrange larger classes, please contact us for prices.
will children be assessed?
Yes. The progress of your child is constantly monitored, and once they are ready for the next level, a certificate will be issued.
Should we stop swimming during winter?
Certainly not!
Children can regress quickly, so if you have access to an indoor pool, it’s essential to continue with lessons.
Additionally, always dress children in layers before and after lessons. This will help their body temperature adjust between the heated pool and the air temperature.
Moreover, it’s important to remember that you can’t catch a cold from swimming or being outside. Illnesses like colds and flu are caused by viruses or bacteria, not by being cold.
Pool temperature?
If it’s too cold for you, it’s too cold for your child!
Young swimmers do not regulate body temperature as efficiently as adults, and cold water can quickly lead to distress and resistance to learning.
We recommend a minimum pool temperature of 30°C for children’s swimming lessons or play. Warm water supports comfort, confidence and a positive swimming experience.
Arranging larger classes or group lessons?
Providing your pool is large enough. We are happy to arrange larger classes, please contact us for prices.
What happens if my child cannot swim due to a medical condition?
In situations where a child is unable to swim for medical reasons, Swim 2 U® will consider refunds on a case-by-case basis upon receipt of a valid medical certificate. All other cancellations are forfeited, and no catch-up lessons or refunds will be offered.
Swim teacher sick on the day?
If your swim teacher is unavailable due to illness, we will offer a suitable catch-up lesson or credit the lesson to the next term.
What happens if we go into a lockdown?
During State Government Covid-19 lockdowns, catch-up lessons will be offered if lessons are missed.
Do you accept NDIS funding as payment for lessons?
If you have a self-managed plan we are able to supply invoices for your reimbursement. We can not accept payments via NDIS managed plans.
Swim 2 U® COVIDSafe Plan
In order to keep us all safe, Swim 2 u implements the following procedures.
We only provide services to families where all household adults are fully vaccinated against COVID-19. Vaccination certificates are required for verification.
Swim equipment will not be shared (unless they are siblings).
Each evening, the swim equipment is disinfected.
All teachers are trained in COVID-19 Infection Prevention and Control Guidelines and are fully vaccinated.
Swim Shop
available hours
Monday : 230pm – 7pm
Tuesday : 9am – 7pm
Wednesday: 9am – 7pm
Thursday : 9am – 7pm
Friday : 230pm – 7pm
Saturday : Closed/No lessons
Sunday: Closed/No lessons
Bank Holidays: Closed/No lessons
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