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FAQ’s

Swim 2 u

Melbourne Swimming Lessons

Frequently Asked Questions

You can explore frequently asked questions about swimming lessons, learning to swim, and our services here.

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For any additional questions, please don’t hesitate to contact us below…

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Locations, where do you teach?

Swim 2 u teaches in private home pools in and around Melbourne.

When should my child start swimming lessons?

It is recommended that infants begin their introduction to the aquatic environment from 6 months of age. Younger infants, less than a year old, tend to acclimate to water more readily than older children.

will children be assessed?

Yes. The progress of your child is constantly monitored, and once they are ready for the next level, a certificate will be issued.

Check out our ‘Swim and Survive Pathway Progression’ page.

Should we stop swimming during winter?

Certainly not!

Children can regress quickly, so if you have access to an indoor pool, it’s essential to continue with lessons.

Additionally, always dress children in layers before and after lessons. This will help their body temperature adjust between the heated pool and the air temperature.

Moreover, it’s important to remember that you can’t catch a cold from swimming or being outside. Illnesses like colds and flu are caused by viruses or bacteria, not by being cold.

If my child breaks a bone and is unable to swim, what happens?

If a child is unable to swim due to broken bones, Swim 2 u will refund fees upon receipt of a medical certificate.

Swim teacher sick on the day?

If your swim teacher is unavailable due to illness, we will offer a suitable catch-up lesson or credit the lesson to the next term.

Am I able to go shopping whilst you teach my child?

Parents/carers must remain on the premises before, during, and after lessons. Consumption of alcohol by parents/guardians is strictly prohibited while Swim 2 u is conducting lessons on the premises.

What happens if my child or another household member tests positive to Covid-19?

In the event of a lesson cancellation due to a direct household member testing positive for Covid-19, Swim 2 u will allow a catch-up lesson if you report your case to the Department of Health and provide us with a receipt. A negative Covid-19 test must also be provided by all household members before lessons can resume.

What happens if we go into a lockdown?

During Covid-19 lockdowns, catch-up lessons will be offered if lessons are missed.

Can you teach at public pools?

We do not conduct lessons in public swimming pools; we leave that to their qualified staff.

 
 
 
 
 
 
How quickly will my child learn to swim?

Learning is a continuous journey that demands commitment from parents. Each lesson is meticulously crafted to meet the unique needs, pace, and learning style of the individual child. One-on-one teaching significantly enhances learning speed and progression. Moreover, increasing the frequency of weekly lessons boosts learning outcomes. Furthermore, we offer intensive swimming programs during school holidays, designed to expedite skill development effectively.

DO SWIMMING CERTIFICATES GET AWARDED?

We emphasise the importance of acknowledging a child’s efforts. Upon successfully completing each stage and level of the Swim and Survive programme, certificates will be issued.

 
What happens if my child is sick on the day of their lesson?

Lessons that are cancelled by the client are forfeited, and no catch-up lesson or refund will be offered.

We can try and extend future lessons, however, this is subject to availability and no guarantee is given.

In the event of a lesson cancellation due to a direct household member testing positive for Covid-19, Swim 2 u will allow a catch-up lesson if you report your case to the Department of Health and provide us with a receipt. A negative Covid-19 test must also be provided by all household members before lessons can resume.

Are swim teachers fully vaccinated against covid-19?

Our teachers are fully vaccinated and maintain their booster vaccinations when needed.

Raining or bad weather?

Swim 2 u only teaches in outdoor pools over the summer months.

Regardless of the weather, we offer swimming lessons in wet or overcast conditions. However, in the event of thunderstorms or heavy rain, lessons will be rescheduled to another date or, future lessons will be extended. Rescheduled lessons and/or extended lessons are subject to teacher availability.

Outdoor swimming pools must be heated to a suitable temperature.

Arranging larger classes or group lessons?

Providing your pool is large enough. We are happy to arrange larger classes, please contact us for prices.

 

Do you accept NDIS funding as payment for lessons?

If you have a self-managed plan we are able to supply invoices for your reimbursement. We can not accept payments via NDIS  managed plans.

My private health insurance covers swimming lessons, can I claim them?

Most private healthcare providers do not cover mobile swim schools.  Check with your provider directly.

Swim 2 u's COVIDSafe Plan

In order to keep us all safe, Swim 2 u implements the following procedures.

We only provide services to fully vaccinated families (age 5 and older) and will require a copy of their vaccination certificates.

There will be no sharing of swim equipment between swimmers (unless they are siblings).

Each evening, the swim equipment is disinfected.

All teachers have conducted The Australian Government Department of Health Infection Control Training – COVID 19 and are fully vaccinated.

 

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Available Hours

Monday : 230pm – 7pm

Tuesday : 9am – 7pm

Wednesday: 9am – 7pm

Thursday : 9am – 7pm

Friday : 230pm – 7pm

Saturday : 7am-930am

Sunday: Closed/No lessons

Bank Holidays: Closed/No lessons

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$10 OFF YOUR FIRST ORDER

The welcome voucher is only valid in the Swim 2 u online swim shop and excludes swimming lessons and gift cards. Only valid once for new subscribers, with a minimum, spend of $100 after discounts. The voucher cannot be combined with any other discounts or promotional codes. Shipping costs will apply for orders under $100 after the discount. Vouchers are valid for 30 days from the date you subscribe.

Please check your email for your $10 Welcome Voucher, it should arrive straight away. If not check your spam or contact us for help.

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