Swim 2 u

• For lessons to begin on time, swimmers must be ready 10 minutes before their scheduled appointment. Swimming time will be reduced if there is any waiting time.
• Swimwear and swim nappies (if needed) must be worn during swimming lessons.
• All non-swimming children must be supervised by adults at all times and must not be in the pool during lessons.

Swimming Pools

• Check your home swimming pool meets the safety requirements of Life Saving Victoria, and your local council and State Government.
• Home swimming pools and apartment swimming pools must be heated to a suitable temperature, therefore, if upon arrival, the pool temperature is too cold and the lesson is cut short or unable to commence, the lesson will be classed as a cancellation and NO CATCH-UP LESSON or refund will be offered.
• If we arrive at your swimming pool and find that the pool has not been balanced correctly, is green, murky, or is unsuitable for swimming in any way, the lesson will be classed as a cancellation and NO CATCH-UP LESSON or refund will be offered.
• We do not teach in outdoor pools during Autumn or Winter, only over the Summer months.

For Outdoor Pools Over The Summer Months.

• Regardless of the weather, we offer swimming lessons in wet or overcast conditions. However, in the event of thunderstorms or heavy rain, lessons will be rescheduled to another date or, future lessons will be extended. Rescheduled lessons and/or extended lessons are subject to teacher availability.
• Sunblock and suitable sun protection should always be worn.

 Apartments

• Please discuss with your teacher the emergency evacuation procedures if you reside in an apartment.
• Teachers must have access to onsite parking (visitor parking) in apartments. We will not attend properties without parking facilities.
• Clients will be charged back for any parking fees incurred by teachers.
• Swim 2 u will provide swimming lessons at apartment buildings on the understanding that permission has been sought from Management by the client. Cancellation fees will apply if lessons are cancelled due to a lack of permission.
• Swim 2 u is not responsible for any apartment swimming pool, pool operations, or pool closures.

Covid-19

• If your child is unwell, do not bring them to their lesson. Test for Covid-19, and follow the current guidelines that are in place by the DHHS, moreover, you will need to provide Swim 2 u with a negative test result to resume lessons.
• Covid-19 – We only provide services to fully vaccinated families (all household members aged 5 and older) and will require a copy of each vaccination certificate.

See our Terms and Conditions Page, Privacy Policy, or Frequently Asked Questions for more information.

• We offer swimming lessons during the school term (usually 10 weeks), then a break for the school holidays.
• Our Intensive swim courses will operate during the school holidays and consist of daily lessons.
• We accept payments online via our booking page for both Term and Intensive swimming courses.

Bookings

• All online bookings are of provisional status, a staff member will confirm your booking (via email) within 24 hours.
• If we are unable to honour your booking (due to driving distances), an alternate time or refund will be offered. Please feel free to contact us prior to booking online.
• If a booking is made online that is outside of our service area, the booking will be cancelled and refunded minus a $10 administration fee.
• We also accept bookings via email. Once the booking form is completed and returned, we will email over a confirmation invoice for payment.

Payments

• Invoices are to be paid immediately, in full, to secure your booking.
• We DO NOT hold any date or time, full payment secures your booking.
• Dates and times will be offered to other clients if the invoice is not paid within 24 hours. Therefore, all bookings are on a first-come-first-served basis.

Cancellations

• Always provide as much notice as possible when cancelling a lesson.
• Lessons that are cancelled by the client for any reason are forfeited, and no catch-up lesson or refund will be offered.
• Swim 2 u is not responsible for any pool closures and our cancellation policy will apply.

Covid-19

• During Covid-19 lockdowns, catch-up lessons will be offered if lessons are missed.
• In the event of a lesson cancellation due to a direct household member testing positive for Covid-19, Swim 2 u will allow a catch-up lesson if proof from the DHHS can be provided. A negative Covid-19 test must also be provided by all household members before lessons can resume.

We reserve the right to cancel swimming lessons and bookings if we believe that our service is not appropriate

If any refunds are made, a $10 administration fee will be charged.